I purchased software and have a name/key but I only see Key1/Key2 in the software?
In the past we used a name/key combination but customers where entering their own name. We changed this to key1/key2.
So in the key1 field enter the 'name' from the original registration and in the key2 field enter the 'key' from the original registration.
Also refer to this link for important info about the registration